Relief : How to Book your SGR seat Ticket Online



The Standard Gauge Railway train (SGR), which was named Madaraka Express, has simplified travel for many Kenyans since its launch. What used to be ten to twelve hour journey to Mombasa or Nairobi by bus has now been reduced to four and a half hours. This means of travel is not only quick, but affordable too. An economy class ticket costs Ksh. 700 and Ksh. 3000 for a first class ticket. There are two ways to book your ticket in advance; via phone or online. Here is is how to do it both ways.

Online booking

  1. Go to the link, In case you have trouble booking your ticket from the main website, there is an alternative site provided. The link to the alternative site is

2. Select the nature of the trip, travel dates and destination then click to check availability.

3. You will then be asked to select the cabin of your choice,i.e whether you’d prefer to travel economy class or first class. Pick the number of seats you require and from the seating arrangement, choose where you’d like to sit.

4. Proceed to checkout. Here, you have the option of changing the number of tickets that you’ve booked, the seat number and the date of travel if you were not satisfied with your initial selection. If everything is to your liking, fill in your personal information and choose your mode of payment. Click to confirm your booking information and you’re good to go.

What needs to be added are more payment options that will allow debit and credit card users to also make payments.

Via Phone

You can also book your ticket using your phone. Here is how:

  1. Call the number 0709 388 888 (between 7am and 4pm)
  2. Once you get through to a customer care representative, you will be asked to provide your travel details. These are the nature of your trip, the cabin of choice and the number of seats you want to book.
  3. After you have been informed of the amount to pay, you will receive an SMS with details of the M-pesa Paybill number and the payment ID.
  4. Once the transaction is complete,  you’ll receive an SMS with your ticket information.
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